Encouragement Consulting Services

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This blog was created to have its users provide encouraging comments and instructive words of knowledge that can be passed along to spur others to success.

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I've Got My Eyes on You!

Posted by mr.encouragement on August 1, 2015 at 2:45 PM Comments comments (0)

When you're in the "encouragement business" like I am; you're constantly on the look out for people to appreciate. Whether the guys who change my oil; the woman who sells me a new tie or the man who takes my ticket at a sporting event . . . I'm always looking.


In 2012, the John Templeton Foundation found that "people are less likely to express or foster gratitude in the workplace than any where else - despite the fact that they themselves wanted to be recognized and thanked more at work."


In my experience, when company leaders (executive and managers) develop a "culture of appreciation" they will see far more loyalty, greater work ethic and increased productivity. It's so easy to see when someone is doing something wrong or identifying how they have failed. Often, it is far more difficult to say "THANK YOU," "I APPRECIATE YOU," or simply, "GREAT JOB!"


Of course, the sole responsibility does not have to be on the leadership. Every employee at every level can and should be able and willing to show appreciation.


Here are the keys to creating this environment with an "attitude of gratitude."

1. Be INTENTIONAL. I'm talking about a conscious effort to truly "see" your employees doing good things.

2. Be CONSISTENT. Don't just make an acknowledgement one time and that's it. Keep looking for opportunities to show appreciation.

3. Be GENUINE. Don't lay it on too thick; there is no need to be over the top with this. At best, you will find that the simplest words or the smallest token that will mean the most.

What Keeps Them Coming Back!

Posted by mr.encouragement on August 1, 2015 at 2:45 PM Comments comments (0)

One of the things that I know about myself is, "I like what I like!" Now, that might sound rather simplistic, but I go where I'm wanted. I appreciate folks who appreciate me. I do business, not just where I can get the best price, but where I know that I'm valued and not just for the money that I'm going to spend.


Your business would do well to use what I call the "Cheers approach." You remember, the theme song from the show. "Sometimes you want to go where everybody knows your name . . . and they're always glad you came." That's right, do your best to make it personal. Remember people, their likes and dislikes. Value the customer for who they are; not just what they are going to get from you. Make sure that they are more than satisfied with their experience in your business; but are delighted that they came. Not only will they come back again and again . . . believe me, they will tell others to come for some of what they have experienced.